Terms and conditions
VAT is not charged on our products. When ordering on line you may pay by any major credit or debit card. We are not obliged to accept your order. Prices, offers and products are subject to availability and may change at any time prior to acceptance of your order.
We usually dispatch all orders the same day or the next day by An Post Standard Post. Although we do everything we can to meet the dispatch times stated, it may be affected by factors beyond our control and therefore cannot be guaranteed. All products are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled you will be informed by email or telephone and offered an alternative of either accepting late delivery, an exchange or a full refund.
Standard post within Ireland is usually delivered in 1 to 2 days but this is not guaranteed - sometimes it can get held up somewhere and take up to 10 days. Unfortunately there is no way we can track ordinary standard post. Please wait 10 days after placing an order before you contact us about a lost parcel.
If you require something urgently and guaranteed next day delivery you may request it to be sent it by special delivery for which there is a €5 extra charge.
Shipping and delivery is calculated according to weight.
CANCELLATIONS & RETURNS
Any goods may be returned within 14 days from the day they are received providing they are unopened and unused, we will be happy to refund the full cost of the products, excluding return postage costs. This is in addition to your statutory rights.
If there you are unsatisfied with a product or there is some other defect with your order you may return it to us within 14 days for a replacement or refund. This does not apply to faults caused by accident, neglect or misuse.
LOST OR DAMAGED GOODS
If you have not received the goods within 10 days of placing your order please contact us by telephone or email us here. If the goods are damaged when you receive them please contact us within 48 hours of receipt by telephone or email us here.
Our mailing address is Ballinacourty Hill Clarenbridge, Co Galway.
Telephone: 353 (0)83 8190661
The safe and proper use of our natural products is the sole responsibility of the user.
White Witch assumes no responsibility or liability for any conditions or allergic reactions that may arise from the direct or indirect use of any products or any information provided and sold by White Witch.
Please read instructions for use carefully.